Business: Mail
The /business/mail page integrates email handling in a chat format: inbox, conversation history, quick reply, AI-enhanced text, and mailbox management.
Benefits for Business
- Faster processing of customer emails in a convenient interface.
- Fewer missed inquiries thanks to auto-refresh.
- Higher quality manager responses through AI text enhancement.
- Communication control for each mailbox in one place.
Main Features
- List of connected mailboxes.
- View incoming emails for the selected mailbox.
- "Chat" mode with the client: conversation history in one stream.
- Send replies directly from the interface.
- AI enhancement of drafts before sending.
- Periodic auto-refresh of the email list and conversations.
- Work with attachments in emails (view/download).
Buttons and Actions
- Compose: start a new email (composer).
- Refresh (icon): updates the email list.
- Back (in chat): return to the email list.
- Send (plane icon): sends the reply.
- Enhance AI: edits the draft into more professional text.
- Mailbox Settings (via API screens): add/test/delete email accounts.
How to Use Daily
- Select the desired mailbox.
- Open the client email in chat mode.
- Review the previous message history for this email.
- Write a reply and, if needed, click "Enhance AI".
- Send the message and ensure it appears in the history.
When It's Especially Useful
- For customer support where a complete dialogue history is important.
- When the team needs a unified response standard.
- During peak periods with many incoming inquiries.
- For handling requests that include files and clarifications.
Tip
Combine short response templates with AI enhancement before sending. This significantly reduces email processing time and improves communication quality.