Business: Messengers

Business: Messengers

The /business/messengers page consolidates messages from various channels into a single interface: dialogues, conversation history, quick replies, AI suggestions, and management of connected channels.

Benefits for Business

• A single window for communication with customers from different messengers.
• Faster manager response and fewer missed inquiries.
• Better text quality thanks to AI and templates.
• Convenient scaling of support without losing control.

Main Features

• Dialogue list with search and unread indicators.
• Access to full message history for a client.
• Sending text and files (images, documents, etc.).
• Automatic client language detection.
• "Reply in client's language" mode.
• AI translation of incoming messages.
• AI enhancement of manager's draft response.
• Quick response templates and separate template management.
• Connecting/removing channels: Telegram, Viber, Instagram, WhatsApp.

Buttons and Actions

• Refresh: updates the dialogue list.
• Search: finds a dialogue by name or text.
• Detect Language: identifies the client's language for response.
• Reply in Client's Language: auto-adapts the response.
• Attachment: sends a file in the chat.
• Templates: quick insertion of ready-made replies.
• AI Star: enhances the response text before sending.
• Send: sends a message to the selected chat.
• Settings (gear): manage channels and templates.

How to Use Daily

1. Refresh the dialogue list and open unread inquiries.
2. If needed, determine the client's language.
3. Compose a response manually or through a template.
4. Click AI enhancement for final text editing.
5. Send the message or file and check that the chat is updated.

Channel Settings

• In the "Accounts" tab, new communication channels are added.
• Each channel is assigned a name, type, and API token/key.
• For WhatsApp, specify Access Token and Phone Number ID.
• Channels can be disabled/removed if no longer used.