Customer FAQ
A database of brief answers to common questions about working with CatPro.
How to get started quickly?
Start with the "Get Started in 30 Minutes" and "Import Preparation" pages, then upload a test batch of products.
What to do if the import completed with errors?
Check the import log, correct the critical fields, and retry the upload on a small sample.
Where to seek help?
Use the public support chat and include the page URL and reproduction steps in your request.
How to check the subscription?
The status and validity of the subscription are available in the profile. The detailed process is described in the "Plans and Subscription" section.
How to expedite issue resolution?
Provide a structured request: the essence of the problem, URL, expected and actual result, time of occurrence.