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Integrations: Telegram Shop — Complete Guide

30 May 2026 08:58

Telegram Online Store in CatPro

Detailed instructions for clients: how to set up Telegram Shop, create a convenient bot menu, connect a manager, and prepare a webhook.

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Why Businesses Need Telegram Shop

  • Fast Sales Channel: the client accesses the catalog directly from Telegram.
  • Convenient Navigation: menu buttons lead to key store sections.
  • Quick Contact with Manager: a separate button for dialogue increases conversion.
  • Unified Communication Standard: the bot operates according to a controlled script.

What is on the "Telegram Online Store" Page

  1. Bot settings (username, token, webhook base URL).
  2. Button texts and corresponding URLs.
  3. Welcome text and search step text.
  4. Visual menu preview.
  5. JSON keyboard for Telegram.
  6. Webhook hint and transition to "Messengers".

Buttons and Their Functions

  • "Save" - saves Telegram Shop settings.
  • "Update" - reloads the configuration from saved data.
  • "Copy JSON" - copies the Telegram keyboard JSON to the clipboard.
  • "Open Messengers" - navigates to the messengers section to check integration.
  • "Back" - returns to the list of integrations.

Fields to Fill In

  • Bot Username - your Telegram bot's name.
  • Bot Token - token for real webhook connection.
  • Webhook Base URL - CatPro domain used for webhook.
  • Button Texts - how buttons will be named in the bot menu.
  • Button URLs - where each button leads (categories, search, promotions, new arrivals).
  • Manager Contact Link - direct contact for the client (e.g., `https://t.me/username`).
  • Welcome Text - the first message the user sees.
  • Search Step Text - a hint on how to search for products in the bot.

Step-by-Step Setup Scenario

Step 1. Fill in the Bot's Basic Details

Enter the username, token, and webhook base URL.

Step 2. Configure Menu Buttons

  • Categories.
  • Search.
  • Promotions.
  • New Arrivals.
  • Manager.

Assign clear text and correct URL for each button.

Step 3. Add Communication Texts

Fill in the welcome message and search step text so the client immediately understands how to operate in the bot.

Step 4. Check the Menu Preview

In the "Menu Preview" block, see how the buttons will appear to the client.

Step 5. Save the Settings

Click "Save". If needed, click "Update" to recheck the configuration.

Step 6. Check JSON and Webhook

  • Copy the keyboard using "Copy JSON" if necessary.
  • View the webhook hint in the lower block.
  • Go to "Messengers" to ensure the Telegram config is active.
Important: if there is no active Telegram config in the "Messengers" section, the bot may not process messages even if the menu is set up correctly.

Benefits for Business

  • Quick client access to the catalog from the messenger.
  • Simple route to promotions, new arrivals, and search.
  • More inquiries to the manager without extra steps.
  • A manageable communication channel that is easy to scale.
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