Order Status Settings
A detailed guide for clients: how to create custom CRM statuses, map them to store statuses, and achieve a unified order processing funnel.
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Why Businesses Need This Setup
- Unified Logic for the Team: different store statuses are consolidated into your internal stages.
- Clear Analytics: reports and filters operate based on an understandable CRM funnel.
- Less Confusion: managers see consistent statuses regardless of the order source.
- Faster Processing: easier to control "new", "in progress", "delivery", "completed", etc.
What's on the Page
- Left column: "My CRM Statuses" (your internal statuses).
- Right column: "Store Mapping".
- Modal window for creating/editing a status.
Buttons and Their Functions
- "+" (in the "My CRM Statuses" block) - creates a new internal status.
- "Pencil" - edits the name or color of an existing status.
- "Trash" - deletes a status (along with related mappings).
- "Save" (in the status modal window) - saves the creation/editing of a status.
- "Cancel" - closes the modal window without changes.
- "Save All" - saves all store status mappings with your CRM statuses.
Step-by-Step Scenario
- Create your internal CRM statuses (e.g., "New", "In Progress", "Ready to Ship", "Completed").
- For each store status in the right column, select the corresponding internal status from the list.
- Click "Save All".
- Check in orders that statuses are displayed according to the desired business logic.
Practical Tips
- Start with 4-7 basic stages, avoid complicating the funnel with unnecessary statuses.
- Use clear names that the entire team interprets consistently.
- Before deleting a status, check if it is used in current processes.
- After major mapping changes, review order filters and internal reporting.
Important: if an external status is left unmapped, it will remain in its original form, which may complicate unified analytics.
Benefits for Business
- Transparent control of order processing stages.
- Faster manager performance in daily tasks.
- Better management across multiple stores/CMS.
- More stable metrics and forecasting for the sales funnel.
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