Business: Customer Base (Contacts)
The page /business/contacts is designed for managing the customer base: searching and segmenting contacts, viewing order history, customer details, and bulk actions.
Benefits for Business
- Quick access to a complete view of the customer.
- Base segmentation for sales and follow-ups.
- Control of "cold" contacts without orders.
- Convenient cleaning of duplicate/outdated contacts.
Main Features
- Search by name, phone, email.
- Sorting: new, most orders, name, old.
- "No Orders" filter for separate lead management.
- Infinite scroll for quick viewing of a large base.
- Customer card with contacts, addresses, and parameters.
- View the customer's latest orders directly from the card.
- Bulk deletion of selected contacts with password confirmation.
Buttons and Actions
- Sorting: changes the order of the contact list.
- No Orders: shows only contacts without purchases.
- Search: filters the list in real-time.
- Checkboxes + Delete: mass contact cleaning.
- Order Count Button: opens the customer card.
- Arrow in the Row: also opens customer details.
- Click on Order in Card: opens details of a specific order.
How to Use (Daily Scenario)
- Select a sorting mode for the task (new, top by orders).
- Use search to quickly find the desired customer.
- Enable "No Orders" to work with inactive base.
- Open the customer card and view recent orders.
- If necessary, clean outdated contacts with a bulk action.
When the Page is Especially Useful
- Before launching email/SMS campaigns.
- For reactivating contacts without purchases.
- For quick manager response based on customer history.
- During monthly CRM base quality audits.
Tip
Separate work: "customers with orders" and "without orders" separately. This way, the team quickly increases repeat sales and lead conversion.